Shipping policy

Shipping rates

We ship Australia-wide with a flat rate based on your order value:

  • Orders up to $249 - $15
  • $250 to $749 - $25
  • $750 to $999 - $35
  • $1,000 to $1,499 - $45
  • $1,500 to $1,999 - $55
  • $2,000 to $2,499 - $65
  • $2,500 and over - $75

The rate is shown at checkout before you pay.

Processing times

Orders are processed, picked, packed and collected by carriers as quickly as possible. Our order processing time averages 0-2 days.

Domestic shipping times

95% of orders within Australia arrive within 1-3 days.
5% of orders within Australia arrive within 3-10 days.

Partial orders

Orders may be sent in two shipments to get part of your order to you faster or to reduce consolidation on our end. You won't be charged extra for this, but it does mean the second part of your order may take a little longer to arrive.

Cancellations and returns

Cancellations, change-of-mind returns and any fees that may apply are covered in our Return & Refund Policy.

Shipping delays

Once your order has been dispatched it's in the hands of the shipping carrier, and delivery times can vary for reasons outside both our and the carrier's control. If a parcel is running late, please contact the carrier first using your tracking number - they can see far more than we can. If it stalls or goes missing, let us know and we'll help chase it up.

Aus Post 13 76 78
Star Track 13 23 45
DHL Express 13 14 06
DHL Ecommerce 1800 688 280
Couriers Please 1300 361 000

Shipping complaints & feedback

Delays caused by the carrier after dispatch need to be lodged with the carrier directly - Australia Post, StarTrack, DHL Express, DHL Ecommerce and Couriers Please each have a complaints and feedback process on their website.

Return to sender

If an order is placed with an incorrect or old address and can't be delivered, it will normally be returned to us as undeliverable. We'll contact you to confirm the correct details and arrange re-delivery; shipping and handling charges will apply.

Track your order

Once your order has been dispatched you'll receive a tracking number. An order won't track until it's been scanned by the carrier - usually within 0-2 days of ordering, occasionally a little longer - so tracking updates aren't available in the first day or two after you order.