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Shipping policy

PROCESSING TIMES

Our team is working harder than ever before to get orders processed, picked, packed and collected by carriers as fast as possible. Currently our order processing time is taking an average of just 0-2 days.

DOMESTIC SHIPPING TIMES

95% of orders within Australia are arriving within 1-3 days.
5% of orders within Australia are arriving within 3-10 days.

PARTIAL ORDERS

Orders may be shipped out in two shipments to get you part of your order faster or to reduce the packing and consolidation load on our end. You will not be charged extra for this service however it does mean the second part of your order may be delayed or take a little longer to arrive.

CANCELLING AN ORDER

We will not accept nor are required to accept cancellations or refund requests to purchases in accordance with Australian Consumer Law due to, but not limited to the following reasons:

  • Due to "Change of Mind"
  • Due to finding the same or similar item/s cheaper elsewhere.
  • If you missed a sale, discount or didn't enter a promo code.
  • If you no longer need the items.
  • If the item does not arrive by a certain date that you specify.

In the event that any order is cancelled for any reason Marsanic Motorsport reserves the right to charge a 20% restocking fee and/or offer store credits or a store gift card to the value of the cancelled and refunded order.

SHIPPING DELAYS

When your order is placed the Marsanic Motorsport Team packs and sends your order as fast as possible in accordance with the above information. Once it has been dispatched from the Marsanic Motorsport warehouse your order is handed over to the shipping carrier, our team have no control over how long the shipping process takes, times will vary due to various reasons beyond both Marsanic Motorsport and the shipping carriers control, such as Government restrictions or intervention.
It is imperative that you contact the shipping carrier in relation to the tracking or delivery of your item. Marsanic Motorsport cannot assist with tracking or providing detailed shipping information regarding your order.

Aus Post 13 76 78
Star Track 13 23 45
DHL Express 13 14 06
DHL Ecommerce 1800 688 280
Couriers Please 1300 361 000

SHIPPING COMPLAINTS & FEEDBACK

When your order is placed our team processes and packs as fast as possible, most orders are dispatched within a few hours of the order being placed.

Due to this reason, we will not accept any complaints for delayed shipping caused by the carrier, they must be lodged directly.
Australia Post Complaints and Feedback Star Track Customer Charter DHL Express Customer Complaint / Compliment DHL Ecommerce Customer Service Couriers Please Customer Service


RETURN TO SENDER

If an order was placed with an incorrect or old address and the items can not be successfully delivered to you by the shipping carrier they will (should) return to us as undeliverable. Our team will contact you to confirm the correct shipping and contact details and arrange re-delivery of your item. Shipping & handling charges will apply.
TRACK YOUR ORDER
Once an order has been dispatched from the Marsanic Motorsport Store a tracking number will be provided for you to track your item/s. An order will not track until it has been scanned by the shipping carrier, in most cases this will be 0-2 days after your order has been placed but at times can take a little longer. We can not assist with tracking updates or information within 1-2 days of orders placed.
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